COVID-19 & Insurance
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COVID-19 & Insurance

The Colorado Division of Insurance continues to develop policies, information and resources for insurance consumers and the insurance industry in response to COVID-19.   

Due to the COVID-19 public health emergency, the Division is altering how it handles certain processes and activities. The following outlines those specific process changes and the anticipated duration of those changes.

Service of Process
  • Bulletin B-1.35 - Updated 8-31-2020
  • As there are few DOI staff available in the building as most are working remotely, there is limited availability to accept service of process of legal documents. The Department of Regulatory Agencies (DORA) has issued Bulletin B-1.35 to offer guidance for Notice of Availability of Alternative Service of Process that includes electronic waivers to serve documents electronically.
  • The purpose of this bulletin is to provide a temporary operating procedure for accepting alternate Service of Process (SOP) during the COVID-19 emergency while the Division of Insurance is operating remotely as its offices are physically closed. At the present time, the Division is unable to receive hard copy submissions of service of process as it's offices are closed. See the Bulletin (B-1.35) for full details.
  • Sections 10-3-107, 10-3-905, and 10-3-1003, C.R.S
  • Duration: While the Division of Insurance is operating remotely as its offices are physically closed.

Service of Process

Automobile Insurance Liability Policy Disclosure Requests
  • Division will continue to process requests for auto liability limits received electronically (preferred). Due to the Executive Orders related to the COVID-19 emergency, if hard copy requests are received, their processing will be delayed.
  • § 10-3-1117, C.R.S., Regulation  5-2-3, and Bulletins B-1.33 and B-1.34
  • Duration: While the Division of Insurance is operating remotely and/or its offices are physically closed.  

Automobile Insurance Liability Policy Disclosure Requests

License / Registration Continuation (including continuing education)
  • Emergency Regulation 20-E-04
  • Emergency Regulation 20-E-04 contemplated that the Division would provide all current insurance producers, insurance agencies, cash-bonding agents, and professional cash-bail agents affected by the temporary continuation sixty (60) days notice to come into compliance prior to the expiration of the emergency license continuation. Accordingly, the Division is providing notice of the following requirements to all insurance producers, insurance agencies, cash-bonding agents, and professional cash-bail agents affected by the temporary continuation. 
  • Licenses with Expiration Dates between March 31, 2020 and December 31, 2020
    • All insurance producers, insurance agencies, cash-bonding agents, and professional cash-bail agents who were granted, benefitted from, or affected by temporary continuation of license renewal deadlines, associated procedures, including continuing education requirements and licensing fees, must come into compliance with all applicable Colorado insurance laws, including, but not limited to, C.R.S. § 10-2-101, et seq., C.R.S. § 10-23-102, et seq., and Division Regulations 1-2-10, 1-2-4, 7-1-1, 7-1-2,  by December 31, 2020.
  • Please email Pearson VUE's Colorado office at pvcoloradoinsurance@pearson.com with any questions. 

Producer / Agent Licensing

Additional Resources