Mental / Behavioral Health and Insurance

If you or a loved one are experiencing a mental health crisis, dial or text 988 or go to 988lifeline.org to chat online. When calling or texting, you will automatically be routed to a crisis center based on your phone’s area code. If you would like to ensure you are speaking with Colorado based providers, you can call the Colorado Crisis Services at 1-844-493-8255 or text “Talk” to 38255.


Videos - Understanding & Using Your Mental Health Insurance Benefits


Mental Health Parity in Colorado

Both federal and Colorado state law provide protections for consumers accessing mental and behavioral health services. The following information provides an overview for consumers and providers on mental health parity law.  Parity laws prohibit health plans from being more restrictive with mental health, behavioral health, and substance use disorder benefits than the medical and surgical benefits the plans offer. Colorado state law requires that health insurance companies cover services for mental and behavioral health conditions the same way they cover other medical conditions, like diabetes or heart disease. This is called “parity" and it's about equal and fair treatment for people who need mental and behavioral health care.


Mental Health Parity FAQs and Resources

Federal and Colorado State law requires that health insurance carriers cover services for mental and behavioral health conditions the same way they cover other medical conditions, like diabetes or heart disease. This is called “parity.” Parity is about equal and fair treatment for people who need mental and behavioral health care.

Parity laws prohibit health insurance plans from being more restrictive in providing mental health, behavioral health, and substance use disorder benefits than they would be for medical and surgical benefits, with respect to the following.

  • What you pay: Copays, coinsurance, deductibles, and out-of-pocket maximums (collectively referred to as cost-sharing)
  • How much treatment you can get: Limitations on the use of services, such as limits on the number of inpatient or outpatient visits that are covered
  • Use of management tools: Such as pre-authorization requirements
  • Which doctors you can see: Adequate providers in-network to provide necessary services, coverage for out-of-network providers, and considerations for geographic location
  • Determining criteria: This is what the insurance company uses to determine what is considered medically necessary treatment.

“Mental Health” vs. “Behavioral Health” - Mental health and behavioral health are sometimes used interchangeably, but they’re not quite the same. Mental health refers to a person’s psychological and/or emotional well-being, whereas behavioral health is an umbrella term that includes a variety of factors that impact a person’s well-being, development, and behavior. This includes, but is not limited to, mental health conditions, substance use disorders, eating habits, and external factors that influence a person’s well-being, like poverty, housing insecurity, and trauma. 

In many cases, yes. There are only a few exceptions of health plans that DO NOT have to follow Federal parity laws: 

  • Most of Medicare does not have to follow parity laws (the exceptions are Medicare's outpatient mental health services cost-sharing - what you, the consumer has to pay - and Medicare Advantage plans: both have to follow parity laws)
  • Health plans that were created and purchased before March 23, 2010, do not have to follow parity laws. These are called “grandfathered” plans, as they were allowed to continue after the Affordable Care Act became law in 2010, or “grandfathered” under the old rules. These could be employer plans or individual (non-employer) plans. 

All other types of health insurance plans must follow State and Federal parity laws. These include employer plans (both large and small employer plans), individual plans (meaning not from an employer), student health plans, Colorado Medicaid (known as Health First Colorado) and Child Health Plan Plus (CHP+). 

If you are unsure about what type of plan you have, ask your insurance company or agent, your plan administrator, your employer (specifically your human resources department), or the Division of Insurance - 303-894-7490 / 800-930-3745 / DORA_Insurance@state.co.us

Additional Protections - Does your health insurance card say “CO-DOI” on it?

If so, your plan is regulated by the Colorado Division of Insurance and has additional enforcement protections for parity as well as federal protections.

If your plan is not regulated by the Division of Insurance, it may still have parity protections. Contact Colorado’s Behavioral Health Ombudsman of Colorado with questions, complaints, or support in seeking services. 

Contact the Colorado Division of Insurance if you are unsure about what kind of health insurance you have, its mental / behavioral health care coverage or need to ask questions or file a complaint - 303-894-7490 800-930-3745 / DORA_Insurance@state.co.us - or visit the Ask a Question / File a Complaint page of the DOI’s website. 

While it should not be harder or more expensive to get mental / behavioral health treatment than physical health treatment, it can be hard to identify parity violations or know if you’re being unfairly denied coverage. The following examples can help you to determine if there has been a violation of your mental / behavioral health protections. 

  • You are charged a higher copay or coinsurance for mental / behavioral health services. 
  • A limit is placed on the number of visits or days of mental / behavioral treatment, inpatient or outpatient. 
  • Mental / behavioral health services have separate deductibles from medical services.
  • You can’t get the level of behavioral care your doctor says you need, unless you try something less expensive first. Colorado State law further expands patient protections around such requirements, often called step-therapy or fail-first requirements. 
  • Prescribed medications for behavioral health treatment cost more than medications for other kinds of conditions. 
  • You are required to get prior authorization for behavioral health treatment, but that’s not required for medical treatment. Or, you were able to start treatment, but have to keep getting authorization to continue. 
  • Your doctor says you need residential treatment, but your plan won’t pay for residential treatment for substance abuse or mental health issues; or your plan won’t pay for behavioral treatment outside of Colorado, even though you can get medical treatment outside of the state. 

In addition to the information in this guide, you can also look to the Colorado Center on Law and Policy (cclponline.org) for further guidance about your options if you believe you have been unfairly denied benefits.  

  • Ask your health care provider to help find out why you have been denied treatment, denied reimbursement, or why your treatment has been reduced or limited. Your provider can submit a letter to the insurance company that explains why the requested treatment is medically necessary.
  • You are also entitled to more information from your insurance company to help you decide whether you want to file an internal appeal.
    • A denial letter explaining the reason(s) for denial - Always ask for the denial in writing. 
    • An explanation-of-benefits form that explains what was requested and denied - To help you consider whether the parity law has been violated, you can compare limitations for behavioral treatment with those for medical services. 
    • The medical necessity criteria your insurer uses to decide whether a type of treatment is medically necessary - You and your health care provider can request this information, and can request not only the medical necessity criteria for behavioral benefits, but also the criteria for comparable medical benefits, so that the standards can be compared. You will need any records and bills from your treatment to do this comparison.
  • You may decide to file an appeal stating your insurance company violated parity laws. You can also file an appeal that claims the company did not make the right decision about what was medically necessary.
  • You can also file a complaint with the Colorado Division of Insurance. Contact the Division at 303-894-7490 / 800-930-3745 / DORA_Insurance@state.co.us or visit the Division’s website, doi.colorado.gov.  

Both federal and Colorado state law provide protections for consumers accessing mental / behavioral health services. 

  • Mental Health Parity and Addiction Equity Act of 2008 (MHPAEA) - This federal law - also called the Parity Law - requires health insurance coverage for mental health and/or substance use disorder conditions comparable to what patients would receive for coverage of medical/surgical services. 
  • Affordable Care Act (ACA) - While the ACA gave people better access to health insurance and health care, it also helps to further enforce mental health parity. It requires that all plans (except grandfathered plans created before the ACA) cover mental health and substance abuse services as essential health benefits, including behavioral health treatment, such as psychotherapy and counseling, mental and behavioral health inpatient services, and substance use disorder treatment. And it eliminated annual and lifetime spending limits.
  • Behavioral Health Care Coverage Modernization Act (HB19-1269 - Mental Health Parity Insurance Medicaid) - The Colorado State Legislature passed the Behavioral Health Care Coverage Modernization Act in 2019 to add to the State’s mental health parity laws for private health insurance and the State Medicaid program, Health First Colorado. It gives the Division of Insurance additional authority over health insurance companies to enforce parity. The law also applies to Colorado Medicaid’s program, Health First Colorado, which is administered by the Colorado Department of Health Care Policy and Financing (HCPF). 

Behavioral Health Ombudsman of Colorado

  • The Behavioral Health Ombudsman interacts with consumers and health care providers to help them resolve behavioral health care access and coverage issues.
  • Submit a complaint or inquiry: behavioralhealthombudsman.colorado.gov / 303-866-3083 / ombuds@bhoco.org.

Health First Colorado (Colorado Medicaid) and CHP+ Medicaid 

  • Get behavioral health support through the state’s Medicaid program. Find information on benefits and services in the members section of the website of the Department of Health Care Policy and Financing (which administers Health First Colorado) - colorado.gov/hcpf.
  • Call the Department of Health Care Policy and Financing: 800-221-3943 | State Relay: 711 | Fax: 303-866-4411 

The Trevor Project

  • LGBTQ young people can receive crisis intervention and suicide prevention support - thetrevorproject.org.
  • Call 866-488-7386, text START to: 678678, or use the chat feature on their website. 

Trans Lifeline

  • Trans Lifeline is a transgender-led organization that connects trans people to the community, support, and resources they need to survive and thrive.
  • Call the lifeline at 877-565-8860.

Behavioral Health Task Force

  • Gov. Jared Polis directed the Colorado Department of Human Services to spearhead Colorado’s Behavioral Health Task Force. The mission of the task force is to evaluate and set the roadmap to improve the current behavioral health system in the state. It developed a “Behavioral Health Blueprint” to guide the implementation of a new behavioral health system in Colorado. More information can be found at cdhs.colorado.gov/behavioral-health-reform. 

The Kennedy Forum

  • The Kennedy Forum (thekennedyforum.org) works to drive change in our healthcare system. It partners with mental health and addiction advocates, policymakers, and business leaders around key opportunities for progress, including provider accountability, integration and coordination, technology, and brain fitness and health.


  • ParityTrack (paritytrack.org) is a collaborative forum that works to aggregate and elevate the parity implementation work taking place across the country. It seeks to help consumers understand their rights under the Federal Parity Law and state parity laws and to empower consumers to exercise those rights.

The DOI created this resource regarding commercial insurance policies and pre-license credentialing. You can find more information at Commercial Insurance Resources for Behavioral Health Providers in Colorado.


Resources for Behavioral Health Providers

The Colorado Division of Insurance has received complaints from providers related to their ability to participate in insurance carriers’ health benefit plan networks and from consumers regarding their ability to receive care from in-network behavioral health, mental health, and substance abuse disorder providers within required timeframes. The Division created the website (link to the right) as a resource for behavioral health providers in Colorado. 

Division of Insurance Reports on Mental & Behavioral Health